International Project Management Association (IPMA) Practice Exam

A good listener typically:

1. Restates some of the things said to confirm understanding

2. Finishes the speaker's sentences to save time

3. Takes copious notes to demonstrate the importance of what the speaker is saying

4. Nods frequently to show interest and enthusiasm

The correct answer is: Restates some of the things said to confirm understanding

A good listener demonstrates their active engagement in the conversation by restating some of the things said to confirm understanding. This technique not only shows that the listener is paying attention but also provides an opportunity for clarification. By paraphrasing the speaker’s words, the listener can ensure that they have accurately grasped the message being conveyed. This level of interaction invites further dialogue and can deepen the relationship between the speaker and listener. While finishing the speaker's sentences may seem efficient, it can disrupt the speaker's flow and lead to misunderstandings. Taking copious notes, although a sign of attentiveness, can create a barrier to direct interaction, making it harder for the listener to engage fully in the conversation. Nodding frequently might indicate interest, but without additional active listening behaviors—like restating or asking questions—it does not guarantee comprehension. Thus, confirming understanding through restatement is a hallmark of effective listening and fosters clearer communication.